Privacy Policy

Last updated: October 2026

We take the protection of your personal data seriously. This Privacy Policy explains how personal data is processed when you visit our websites, contact us, purchase our products, download software or use license-related services.

1. Data Controller

The controller responsible for the processing of personal data is:

Email:

Further legal information is available in our Legal Notice.

2. Website Hosting and IONOS WebAnalytics

Our websites are hosted by IONOS.

When you access our websites, technical information is processed in order to deliver the website securely and reliably. This may include information such as the requested page or file, date and time of access, browser type and version, operating system, device type, referrer information and IP address.

IONOS also provides WebAnalytics as part of the hosting service.

According to IONOS, WebAnalytics does not use cookies. The visitor's IP address is transmitted when a page is requested and is anonymised immediately after transmission. The data is then processed without direct personal reference.

The data processed by IONOS WebAnalytics may include:

• referrer information;
• requested page or file;
• browser type and version;
• operating system;
• device type;
• date and time of access; and
• anonymised IP address.

The processing is carried out for statistical evaluation, technical optimisation, security and reliable operation of the website.

The legal basis is our legitimate interest pursuant to Art. 6(1)(f) GDPR in operating, securing and improving our websites.

According to IONOS, the relevant visitor data is retained for a limited period and is not used to create personal user profiles.

3. Contact and Support

If you contact us by email, we process the information you provide, such as your name, email address, message content and any information necessary to handle your request.

If your request relates to a purchase, license or other contractual matter, the processing is based on Art. 6(1)(b) GDPR.

For general inquiries and support communication, processing may also be based on our legitimate interest pursuant to Art. 6(1)(f) GDPR in responding to inquiries and providing customer support.

We retain correspondence only for as long as necessary to process the request and to comply with applicable legal obligations or legitimate documentation requirements.

4. Purchases and Checkout

Purchases of GSILVER Audio products are processed by FastSpring, which acts as Merchant of Record for the transaction.

The FastSpring checkout is integrated into our website using FastSpring's Store Builder Library. When pages containing this integration are loaded or the checkout is opened, technical connection data, such as your IP address, browser and device information, date and time of access, and information required to establish the checkout session, may be transmitted to FastSpring.

When you proceed to checkout, personal data such as your name, email address, billing information, payment-related information and order details may be processed by FastSpring in accordance with its own privacy policy and terms.

FastSpring is responsible for the checkout and payment transaction and acts as the seller of record to the end customer.

GSILVER Audio may receive certain customer and transaction information from FastSpring where necessary for purposes such as:

• order fulfilment;
• software licensing;
• customer support;
• accounting;
• fraud prevention;
• refunds or chargebacks; and
• compliance with legal obligations.

We do not directly receive or store complete payment card details entered through the FastSpring checkout.

FastSpring may process personal data outside the European Economic Area. Where required, appropriate safeguards for international data transfers are used in accordance with applicable data protection law.

5. Software Downloads

Software installers and other downloadable files may be delivered through Cloudflare R2, a cloud storage service operated by Cloudflare.

When you download a file, technical connection information may be processed by Cloudflare in order to provide the requested download.

This may include:

• your IP address;
• the requested file;
• date and time of the request;
• browser or device information; and
• other technical request data required to deliver the file.

The processing is necessary to provide the requested download and is based on Art. 6(1)(b) GDPR where the download is part of the provision of our software and, where applicable, on our legitimate interest pursuant to Art. 6(1)(f) GDPR in providing secure, reliable and efficient download infrastructure.

Cloudflare may process data outside the European Economic Area. Where required, appropriate safeguards for international data transfers are used in accordance with applicable data protection law.

6. License and Activation Data

Some GSILVER Audio products may use license activation, license validation or similar licensing mechanisms.

Where such functionality is used, we may process technical and license-related information necessary to activate or validate the software.

Depending on the implementation, this may include:

• license or serial number;
• product and software version;
• activation status;
• activation date;
• technical installation or device identifiers; and
• information necessary to prevent unauthorised or excessive use of a license.

The processing is carried out where necessary to provide the licensed software and fulfil the applicable license agreement pursuant to Art. 6(1)(b) GDPR and, where applicable, based on our legitimate interest pursuant to Art. 6(1)(f) GDPR in protecting our software against misuse.

If a product uses only offline licensing and does not transmit activation data to us or to a licensing service, no personal data is processed for online activation or license validation.

7. Recipients and Service Providers

Personal data may be disclosed to service providers where necessary to operate our websites, provide downloads, process purchases, administer licenses or provide support.

In particular, this may include:

• IONOS for website hosting and WebAnalytics;
• FastSpring for purchases and payment processing;
• Cloudflare for software download delivery; and
• technical service providers used for licensing or activation, where applicable.

Personal data is only disclosed where this is legally permitted and necessary for the respective purpose.

8. International Data Transfers

Some of the service providers we use may process personal data outside the European Economic Area.

Where personal data is transferred to countries without an adequacy decision by the European Commission, the transfer is carried out on the basis of appropriate safeguards where required by law, such as Standard Contractual Clauses or other legally recognised transfer mechanisms.

9. Retention

We retain personal data only for as long as necessary for the purpose for which it was collected.

Support and contact information is generally retained only for as long as necessary to handle the inquiry and any related follow-up.

Purchase, accounting and transaction information may be retained for longer periods where required by applicable commercial or tax law.

License-related information may be retained for as long as necessary to administer the relevant software license, provide support and protect against misuse.

Where statutory retention obligations apply, deletion will take place after the relevant retention period has expired, unless further processing is permitted or required by law.

10. Your Rights

Under the GDPR, you may have the following rights:

• Right of access: to obtain information about the personal data we process about you and to receive a copy of that data;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to erasure: to request deletion of your personal data where the legal requirements are met;
• Right to restriction of processing: to request restriction of the processing of your personal data where applicable;
• Right to data portability: to receive personal data you have provided to us in a structured, commonly used and machine-readable format where the legal requirements are met;
• Right to object: to object to processing based on legitimate interests where applicable; and
• Right to withdraw consent: to withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

The supervisory authority responsible for GSILVER Audio is:

To exercise any of these rights, please contact us at .

11. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful loss, alteration, unauthorised access, disclosure or other misuse.

These measures include, where appropriate:

• encrypted transmission of data using HTTPS;
• access controls and restricted access to personal data;
• secure hosting and infrastructure provided by established service providers;
• measures to maintain the confidentiality, integrity and availability of systems and data; and
• regular review of the security measures used.

Security measures are adapted where necessary to reflect technical developments and the nature and risks of the processing.

12. External Links

Our websites may contain links to external websites or services.

When you follow such a link, the external provider may process personal data according to its own privacy policy. We have no control over the data processing carried out by third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy where necessary, for example if our services, technical infrastructure or legal requirements change.

The current version will always be published on our website together with the date of the latest update.