Support
Need help?
Everything you need for downloads, orders, product support and common questions.
Downloads & Manuals
Get what you need.
Choose a product and the file you need.
Orders & Payments
Manage your purchase.
Purchases are processed by FastSpring, our authorized reseller and Merchant of Record.
After your purchase, FastSpring sends an order confirmation to the email address used during checkout. This email includes a direct link to FastSpring’s Account Management Portal, where you can access and manage your order information.
For questions about payments, invoices, charges or other order-related issues, please contact FastSpring Buyer Support.
Product Support
Still need help?
Please check our FAQ first. It covers many common questions about installation, compatibility, licensing and using our products.
For technical questions, installation problems or issues using a GSILVER Audio product, contact:
To help us reproduce and solve the issue as quickly as possible, please include:
- Operating system and version
- DAW or plugin host and version
- GSILVER Audio product and version
- Plugin format, for example VST3 or AU
- A short description of the problem
- Steps to reproduce the issue
Screenshots or a short screen recording can also be helpful if the issue is difficult to describe.
We usually reply within 1–2 business days. Please allow a little extra time during weekends or busy release periods.
Popular Questions
Quick answers.
Do you offer demos?
Yes. Every GSILVER Audio product comes with a demo version, so you can try it properly in your own setup before buying.
Can I unlock the demo to the full version?
Yes. Enter your serial number and the demo becomes the full version. No separate installer, no reinstallation and no unnecessary extra steps.
What kind of copy protection do you use?
We keep licensing simple and out of your way. GSILVER Audio products are activated with a serial number and work fully offline. There is no dongle, no background service, no online account requirement and no periodic internet check. We believe copy protection should not get in the way of making music.
Do GSILVER Audio plugins require an internet connection?
No. Our tools are designed to work fully offline. An internet connection is not required for normal use.